- Keep furniture away from direct sunlight to prevent fading and damage to the finish.
- Dust furniture regularly with a soft, lint-free cloth to remove surface dust and prevent it from accumulating.
- Use coasters, placemats, and tablecloths to protect surfaces from scratches, stains, and heat damage.
- Avoid using harsh chemicals and abrasive cleaners on furniture, as they can damage the finish and cause discoloration.
- Follow the manufacturer's instructions for cleaning and maintenance, including recommended cleaning products and techniques.
- Use furniture pads or felt protectors on the bottom of chairs, tables, and other furniture to prevent scratching and damage to flooring.
- Keep furniture away from moisture and humidity, as they can cause warping and damage to the wood.
- Periodically check and tighten bolts, screws, and other fasteners to prevent them from loosening over time.
- Store furniture in a cool, dry place when not in use, and cover it with a protective cover to prevent dust and damage.
- Lift furniture instead of dragging it across the floor when moving to avoid scratches and damage to both the furniture and the flooring.
- Dust the furniture regularly with a soft, lint-free cloth.
- Wipe the wooden surface with a clean microfiber cloth dampened in a wood-friendly cleanser. Immediately wipe the moisture with a dry, soft, and lint-free cloth.
- In case of a spill, blot the stain with a clean, dry cloth gently. Do not use coarse material or rub the spot briskly.
- Use mats and coasters before placing any hot or cold items on the wooden surface.
- Ensure that the furniture does not have any exposure to moisture and water.
- Protect the material from direct sunlight and heat to maintain its original quality.
- Keep sharp objects away from your furniture to avoid cuts and scratches.
- Avoid contact with chemicals and alcohol, which can harm the natural finish and durability of the product.
- Use a tablecloth or any thick quality cloth on your dining table or any other table that is subject to daily and heavy use.
- Do not keep warm or cold items directly on a furniture surface; instead, use a hot pad or coasters. Please do not keep hot items like a tawa or baking dish even on a hot pad.
- To protect your furniture from fading, avoid keeping it next to windows or other places where it can be exposed to direct sunlight.
- Avoid sliding or passing items placed on your tabletop to prevent minor scratches that may damage the finish of your furniture.
- Avoid placing items like burning candles or irons on any furniture, as the heat generated from them may affect the life of your furniture in the long run. Use candle holders to avoid melting wax touching the furniture.
- Clean your furniture items regularly and gently with a soft, lightly damp cloth. Using a rough rag and pressing it hard against the wood may lead to minor scratches.
- In case of a spill on the furniture, never try to wipe it, as it will spread the spill and damage the polish. Instead, blot the spill gently.
- To protect your furniture from moisture, avoid placing it in direct contact with damp walls. We recommend wiping the moisture promptly with a dry, soft, and lint-free cloth.
- Our support and delivery teams will keep in touch with you to ensure a hassle-free delivery.
- Free delivery is only applicable for the first delivery attempt at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
- In the absence of a service lift, our delivery partner will only deliver to the ground floor of your apartment. In such cases, extra charges are applicable per floor for delivery to the customer's floor (on request).
- Extra charges are applicable for weekend or time-specific delivery.
- Your product(s) will be held for 45 days at the nearest store if you have failed to receive the delivery. After this, Home One reserves the right to either change or cancel the order.
- Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
- Note: Please do not unbox or assemble the product yourself. Cancellations/Returns/Warranty will be void if the product is not unboxed or assembled by Home One authorized furniture experts.
- If the delivery condition is:
- Pre-assembled - no installation is required. The product comes fully assembled and ready to use.
- Expert assembly - expert assistance is required, for which WoodenStreet will provide carpenters to carry out proper installation and assembly.
- Basic assembly/DIY - the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance is required.
- The product comes with Upto 5 years warranty period, Its completely based on product.
- The warranty covers manufacturing/workmanship defects issues that occur during the warranty period.
- The warranty applies to furniture used under normal household conditions.
- Normal wear and tear of the product over prolonged use is not covered under warranty.
- Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents are not covered under warranty.
- Damage caused due to incorrect installation/assembly by the customer is not covered under warranty.
- Products that have been stored, assembled, or installed incorrectly, used inappropriately or cleaned using the wrong cleaning methods or cleaning products are not covered under warranty.
- Cracks developed due to the displacement of the product are not covered under warranty.
- Decaying of wood due to consistent exposure to water is not covered under warranty.
- Solid wood will contract and expand throughout the life of the product due to seasonal climate variations, and it does not cover under the warranty section.
- Joint lines, wood grains, or other issues related to the natural characteristics of wood are not defects and are not covered under warranty.
- Claims for seasonal splits or joints opening are limited to the warranty period from the time of purchase for solid wood furniture.
- Upholstery fabrics such as seat covers have no warranty. For upholstery products, the warranty applies to the frame, and mechanisms, if any.
- Non-standard dry-cleaning procedures or the use of harsh chemicals are not covered under warranty.
- Unevenness of up to 5 mm is accepted due to differences in floor and surface levels and is not covered under warranty.
- Customers can raise a ticket through the Help Centre in case of any warranty issues, and the company will resolve the query at the earliest.
If you have any questions or concerns about the product, please don't hesitate to contact our Customer Support at +91-73059 69320.
Understanding Your Product:
Please note that any accessories shown in the product photograph are for representation purposes only and are not included with the actual product. Additionally, furniture items with intricate and hand-painted details are unique and may have slight differences from the picture.
Placing An Order:
Before placing an order, please ensure that the dimensions of your entrance or door are suitable for the product's delivery. We cannot accept return or cancellation requests if there are issues with delivering the product to your location. Some items require no assembly, and details can be found in the item description. If assembly is required, we will schedule a carpenter visit.
In the event that you need to return an item, please ensure that the product is in its original condition and properly packed.
We take great care in our delivery process to ensure a damage-free experience. If you receive a damaged or defective product, please inform the delivery personnel immediately and report the issue to our customer care team at firstname.lastname@example.org. We will assess the damage or defect within 72 hours and provide an appropriate solution, such as returning or replacing the product. If any parts are missing from the product assembly, please inform our Customer Support team, and we will arrange for the delivery of those parts as soon as possible.
- How should I clean my wooden furniture?
To maintain the quality of wooden furniture, regular dusting and cleaning of stains and spills with a soft cotton cloth is sufficient.
- What type of upholstery material is used in Home One furniture?
We offer a variety of upholstery material options including velvet, cotton, linen, fabrics and more.
- How do I choose the finish color for solid wood furniture?
Select a wood finish color that complements the style of your interiors. For example, if your space is neutral, consider a dark finish such as walnut, and vice versa.
- What is the difference between hardwood and softwood furniture?
Hardwood furniture is made from broad-leafed trees, which make it denser than softwoods.
- Can I expect doorstep delivery for my order?
We offer doorstep delivery for small products, while big products require a service lift to accommodate the furniture. If a service lift is not available, we provide ground floor delivery for big units.
- Are all taxes included in my purchase amount?
Yes, all of our product prices include taxes and we offer free delivery and installation.
- Do I need to provide any documents to receive my delivery?
If required, you may need to provide the ID proof of the concerned person for delivery.
- What is the warranty period for Home One furniture?
We provide a unto 5 year warranty based on all of our products. This covers any manufacturing defects or damages that may occur during the delivery process.
- How can I track my order?
Once your order has been placed, we will share you updates via social platforms. You can get the status of your order and estimated delivery date.
- Do you offer customization options for furniture?
Yes, we offer customization options for most of our furniture. You can contact our customer service team for more information on how to customize your furniture.
- What is your return policy?
If you are not satisfied with your purchase, you can return the product within 2 days of delivery. We offer a hassle-free return process and will refund your purchase amount after deducting any shipping or installation charges.
- How can I contact Home One customer service?
You can contact our customer service team via phone, email, or live chat. Our customer service representatives are available from Monday to Saturday, 10 am to 7 pm IST.
- Do you offer financing options for furniture purchases?
Yes, we offer financing options for furniture purchases. You can choose to pay in EMIs through our payment gateway or finance companies. Contact our customer service team for more information on financing options.